Privacy Policy

Last Updated: 21 October 2026

1. Introduction

CraftLoom is a brand operated by Starhome Enterprises, a sole proprietorship owned by Kannappan K, located at 16, Kambar Street, Alandur, Chennai – 600016, India.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, https://craftloom.store, purchase digital products, create an account, or contact our customer support team.
By using our website, you acknowledge this Privacy Policy. We handle personal information in accordance with applicable laws. Where consent is required, we will obtain it as required by law.

2. Information We Collect

We may collect the following categories of information when you use our website:

Personal Information: Your name, email address, billing information, and other details you provide when placing an order or contacting us.

Order and Transaction Information: Purchased products, order numbers, transaction status, payment confirmations, and information needed to manage your purchases.

Account Information: Login and account details necessary to create and manage your customer account. We do not ask you to share your password through customer support.

Communication Information: Messages, questions, complaints, and other information you provide when contacting us.

Technical Information: Information such as IP address, browser type, device information, website usage data, and cookies may be collected where our website, hosting provider, or other services support such collection.

We collect only information that is reasonably necessary for the relevant purpose, subject to applicable law.

3. How We Use Your Information

We may use your personal information to:

Process and manage orders for digital products.
Confirm payments and provide access to purchased downloads.
Create and maintain customer accounts.
Send order confirmations and essential purchase-related communications.
Respond to customer enquiries, complaints, and technical support requests.
Prevent fraud, unauthorised transactions, and misuse of our website.
Maintain website security and improve website functionality.
Maintain business, accounting, and transaction records.
Comply with legal obligations and resolve disputes.
Send promotional communications where permitted by law and, where required, with your consent.

We do not use personal information for purposes incompatible with the purpose for which it was collected, except as permitted by applicable law.

4. Payments and Third-Party Service Providers

Payments are processed through the payment methods and payment service providers available at checkout.

Depending on the services used, information may be shared with payment processors, website hosting providers, email delivery services, security providers, and other service providers when necessary to operate our website and fulfil orders.

These providers may process information according to their own privacy policies and contractual obligations.

CraftLoom does not request your complete payment-card details or account passwords through customer support. The exact payment information collected and retained depends on the payment provider and checkout configuration.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support website functionality, maintain sessions, remember preferences, improve security, and understand website usage.

The types of cookies used depend on the website features and services enabled.

You may be able to manage cookies through your browser settings or any cookie-preference controls provided on our website. Disabling certain cookies may affect website functionality.

Where legally required, we will obtain consent before using non-essential cookies or similar technologies.

6. Sharing of Personal Information

We do not sell personal information as part of our ordinary business operations.

We may share relevant information with:

Payment processors to complete and verify transactions.
Hosting and technical service providers to operate and secure the website.
Email providers to deliver order confirmations and customer communications.
Professional advisers or service providers where reasonably necessary.
Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law.
Relevant parties in connection with a business transfer, where lawful and appropriate safeguards apply.

We limit disclosures to information reasonably necessary for the relevant purpose, subject to applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, legal compliance, security, and dispute resolution.

Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to applicable law and legitimate record-retention requirements.

8. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we work to protect information using measures appropriate to the circumstances.

You should keep your account credentials confidential and notify us if you suspect unauthorised access to your account.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Raise concerns or submit a privacy-related complaint.
Exercise other rights available under applicable data protection laws.

To exercise an applicable right, contact us using the details in the Contact Us section. We may need to verify your identity before responding.

Some information may need to be retained to meet legal obligations, complete transactions, prevent fraud, or resolve disputes.

10. Children’s Privacy

Our website is not specifically directed at children who cannot legally enter into a purchase contract independently. Where a purchase requires a parent or legal guardian, the purchase must be made on their behalf.

We do not knowingly collect children’s personal information in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information improperly, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies and practices.

We are not responsible for the privacy practices of websites we do not control. We encourage you to review the relevant privacy policy before sharing personal information with a third party.

12. International Data Processing

Some service providers may process or store information on servers located outside your state or country.

Where personal information is transferred across borders, we will take steps required by applicable law to ensure that the transfer and processing are lawful and appropriately protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date. Changes will take effect as permitted by applicable law.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Starhome Enterprises
Brand Name: CraftLoom
Proprietor: Kannappan K
Email: craftloom.site@gmail.com
Telephone: +91 6383875308
Business Address: 16, Kambar Street, Alandur, Chennai – 600016, India
Website: https://craftloom.store

You may also visit our Contact Page to submit an enquiry.

These policies should be read together where relevant to your use of our website and purchases.