Refund Policy
Last Updated: 21 October 2026
1. Introduction
CraftLoom is a brand operated by Starhome Enterprises, a sole proprietorship owned by Kannappan K, located at 16, Kambar Street, Alandur, Chennai – 600016, India.
This Refund Policy explains the conditions under which refunds, cancellations, and other purchase-related remedies may be available for digital products purchased through our website, https://craftloom.store.
Our products may include planners, templates, worksheets, printables, e-books, educational resources, design resources, and digital bundles.
Please read this policy before completing your purchase. This policy should be read together with our Terms & Conditions.
2. Digital Products and Refund Eligibility
CraftLoom primarily sells digital products that are delivered electronically. No physical item is shipped unless expressly stated on the relevant product page.
Because digital products may be downloaded, accessed, or copied immediately after purchase, refunds for change of mind after a product has been downloaded or accessed are not ordinarily offered, except where our policy provides otherwise or applicable law requires a refund or other remedy.
However, we will review genuine issues relating to delivery, payment, product quality, and access.
3. Situations Where You May Request a Refund
You may contact us to request a refund or another appropriate resolution in the following situations:
A. Duplicate Payment
If you have been charged more than once for the same order, contact us with your order number and relevant transaction details so we can investigate and arrange an appropriate resolution.
B. Product Not Delivered
If payment has been confirmed but your purchased files have not been made available, contact our support team. We will investigate the issue and help restore access or provide another appropriate remedy.
C. Corrupted, Incomplete, or Inaccessible Files
If your downloaded files are corrupted, incomplete, or cannot be accessed as described, contact us. We will investigate and may provide corrected files, replacement files, restored access, or a refund where appropriate.
D. Product Materially Different from Its Description
If a digital product materially differs from its description or the contents promised on the product page, contact us with details of the discrepancy. We will review the issue and provide an appropriate resolution.
E. Other Legally Recognised Grounds
If you believe you are entitled to a refund or other remedy under applicable consumer protection law, contact us. We will assess your request in accordance with the applicable requirements.
4. Change-of-Mind Cancellations
Please review the product description, included files, format, compatibility requirements, and permitted usage rights before purchasing.
Once digital files have been downloaded or accessed, change-of-mind cancellations or refunds are not ordinarily available.
Where cancellation is requested before download or access, we may review the request based on the order status, delivery arrangements, and applicable law.
Nothing in this section excludes any cancellation, refund, or other consumer right that cannot lawfully be excluded.
5. How to Request a Refund
To request a refund or report a purchase issue, email us at:
Email: craftloom.site@gmail.com
Please include the following information:
Your name.
Your order number.
The email address used for the purchase.
A brief explanation of the issue.
Relevant screenshots or transaction references, if helpful.
Please do not send your password, one-time passwords (OTPs), or complete payment-card details.
Our team will review the information and may request reasonable additional details to investigate your request.
6. Refund Review and Processing
We review refund requests individually, taking into account the circumstances of the purchase, the status of digital delivery, the nature of the reported issue, our published policies, and applicable law.
Where a refund is approved, we will initiate it without undue delay and no later than seven business days after approval, unless a shorter period is required by applicable law.
Refunds are normally issued through the original payment method. The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment service provider.
For this policy, our internal business-day calculation is Monday to Saturday, excluding public holidays in Tamil Nadu.
7. Refunds for Technical and Delivery Issues
If you experience problems downloading or accessing a purchased product, please contact us with your order number.
Depending on the circumstances, we may:
Restore access to the purchased download.
Provide a replacement or corrected file.
Supply missing files.
Investigate a payment or delivery problem.
Issue a refund where appropriate or required by law.
We aim to resolve genuine technical and delivery issues fairly and promptly.
8. Order Cancellations by CraftLoom
We may be unable to fulfil an order in certain circumstances, including payment verification problems, suspected unauthorised transactions, product unavailability, material listing errors, or legal restrictions.
If we cancel an order after receiving payment and do not supply the purchased product, we will refund the amount paid for the cancelled item.
Any cancellation after order acceptance will remain subject to our contractual obligations and applicable law.
9. Consumer Rights
This Refund Policy does not limit or exclude any consumer rights, statutory remedies, warranties, or refund entitlements that cannot legally be excluded under applicable law.
Where a refund or other remedy is legally required, it will not be refused solely because a digital product has been downloaded or accessed.
10. Contact and Grievance Information
For refund requests, delivery problems, or complaints, please contact:
Business Name: Starhome Enterprises
Brand Name: CraftLoom
Proprietor: Kannappan K
Email: craftloom.site@gmail.com
Telephone: +91 6383875308
Address: 16, Kambar Street, Alandur, Chennai – 600016, India
You may also visit our Contact and Grievance Information page.
Our normal customer-support hours are Monday to Saturday, 9:00 AM to 6:00 PM Indian Standard Time (IST), excluding public holidays in Tamil Nadu. We aim to respond to routine support requests within one business day.
For formal consumer complaints, we acknowledge complaints within 48 elapsed hours and aim to redress them within one month of receipt, in accordance with the commitments stated in our Terms & Conditions.
11. Related Policies
Please review these policies for additional information about purchases, personal information, digital product access, and customer support.